CritterCornerCritterCorner
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Frequently Asked Questions

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone or chat.


We specialize in premium pet treats and wet food.
Our focus is high-quality, delicious, and nutritious treats and wet food suitable for dogs (and select items for cats).




Browse our catalog for treats or wet food, add products to your cart, and proceed to checkout. Enter your shipping and payment information, then complete the order — you don’t need an account, checkout as guest is supported.


We accept major credit and debit cards (Visa, MasterCard, American Express, Discover). Other payment methods may be supported depending on region (e.g. PayPal) — options will appear at checkout.


Before your order ships, contact us via email or chat and let us know the correct payment method or shipping address. Once shipped, changes may not be possible.

Shipping & Delivery


Shipping cost depends on order size and destination. We aim to offer competitive shipping rates — details will be shown during checkout before you confirm the order.

Use this text to answer questions in as much detail as possible for your customers.


For U.S. orders, we generally ship via major carriers (USPS / UPS / FedEx). Delivery time is typically 3–7 business days, depending on your location and shipping method.


Most items (treats / wet food) do not require a signature. If an order requires adult signature (for special items), we will notify you on the order confirmation. Otherwise, carriers usually leave the package if safe to do so.


If your tracking shows lost or undelivered after the carrier’s expected delivery window, contact us with your order number. We’ll help trace it or offer replacement/refund depending on the situation.


Currently we only ship within the United States. We do not ship to P.O. boxes or APO/FPO addresses.

Products, Quality & Storage


We specialize in pet treats and wet food/canned food. We do not offer dry kibble or pet toys — our focus is premium-quality, nutritious, safe treats and wet food made in our own factory.


Because we control production in our own factory, we oversee all processes: ingredient sourcing, production, quality control, packaging and storage. All products are inspected to meet safety and freshness standards before shipping.


We use carefully selected high-quality ingredients — many items are grain-free, with natural proteins and minimal additives. For each product, ingredient lists and nutritional details are available on its page.

  • Unopened wet food / canned food: store in a cool, dry place, away from direct sunlight.

  • Opened wet food: refrigerate immediately and use within 2–3 days.

  • Treats: store in airtight containers, keep in cool/dry place, avoid excessive heat or moisture.

  • Always check “Best-By / Expiration Date” before feeding, and discard expired food.

Returns, Refunds & Replacements


If your order arrives damaged, leaking, expired (near or past “best by”), incorrect, or otherwise unacceptable — contact us within 48 hours of delivery with order number and photos. We will process a replacement or full refund promptly.


Due to safety and hygiene concerns, opened wet food or treats cannot be returned. We only accept returns for unopened, unused items in their original packaging (unless damage or shipping issues occurred).


If the return is due to our error (e.g. damaged, incorrect item), we will cover return shipping and refund shipping charges. If return is due to buyer’s personal reason (change of mind), shipping costs are the buyer’s responsibility — see our Return Policy for details.


Yes. Returns must be requested within 48 hours of delivery for damaged/expired/incorrect items. Once we issue a return label, you must ship the package back within 7 calendar days. After that, the return label may expire.

Subscriptions & Bulk Orders


Yes — you can subscribe to your pet’s favorite treats or wet food for automatic, recurring deliveries. This helps ensure you never run out of supply. Subscription items often come with a discount.


You can cancel or modify your subscription (change items, shipping frequency, quantity, or shipping address) any time before the next scheduled shipment. Contact us or log into your account to manage subscription settings.


Yes — for bulk orders or wholesale partners we offer discounted pricing. Please contact us for current bulk rates and minimum order quantities.

Order Changes & Cancellations


If your order hasn’t shipped yet, you can cancel or change it by contacting us immediately. Once shipped, we generally cannot make changes — instead you may need to return the order (subject to our return policy).


If the order hasn’t shipped, contact us ASAP and we’ll update the address. Once it’s shipped, we cannot guarantee address changes — contact the carrier directly may be required.

Customer Support & Contact


You can reach us via: email, live chat, or contact form on our “Contact Us” page. Provide your order number and concern, and our team will respond within 24–48 hours.


No. You can checkout as a guest.

Having an account helps if you want to track orders, manage subscriptions, reorder easily, or view order history.
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