Effective Date: 2025 .12 .1
This Refund & Return Policy applies to all purchases made from crittercorner.

1. Food & Treat Products – Final Sale

Because we specialize in pet food, treats, supplements, and consumable goods, all food-related items are classified as final sale for hygiene and safety reasons.

Therefore:

We do not accept returns once an order has been shipped.

We do not offer refunds for reasons such as:

Change of mind

Your pet does not like the flavor

Personal preferences or expectations

Ordering by mistake

Once consumable pet products leave our warehouse, they cannot be resold or safely restocked — this ensures the safety and quality of all products delivered to our customers.

2. Damaged, Incorrect, or Missing Items

If your order arrives with any issues, please contact us within 48 hours of delivery with photos/videos for verification.

We will assist you if:

The package is damaged during shipping
You received the wrong item
Items are missingProducts are expired or have serious defects

Once verified, we will offer one of the following solutions:

Free replacement shipment, or

Partial refund / store credit, depending on the situation

Note: We usually do not require returns for damaged or defective food items to avoid additional safety risks.

3. Order Cancellation

Orders may be canceled only if they have not yet been shipped.

Once an order has been processed or dispatched — including from our U.S. or overseas warehouse — it cannot be canceled or refunded.

4. Lost or Undelivered Packages

If your tracking number shows your package is lost or not delivered:

Contact us with your order number and tracking information

We will investigate with the carrier

If confirmed lost, we will reship your order or provide store credit/refund

5. Customer Responsibilities

We are not responsible for issues caused by:

Incorrect address or contact information provided by the customer

Refusal to accept delivery

Failure to pick up the package

Pet preference or dietary sensitivity (not considered a product defect)

Please double-check your address and product selections before placing an order.

6. Contact Us

If you received damaged goods or have questions about your order, contact us:

📧 Email: gangbeibbzhu@gmail.com
⏱ Response time: within 24–48 business hours

7. Policy Acceptance

By placing an order on our website, you acknowledge and agree to this Refund & Return Policy.